Call Logging & Reporting



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Options Standard Premium Enterprise Store Calls Fast retrieval of calls Options Standard Premium Enterprise Historic Report Viewing Options Up to 1,000,000 Up to 10,000,000 Unlimited High performance SQL database included 3 3 3 single Up to 5 Unlimited Collection Server running as a Windows Service 3 3 3 All telephone systems supported 3 3 3 Local collection 3 3 3 Number of sites Collect Calls Remote collection, direct or IP buffer Date, Day, Time, inclusive or exclusive 3 3 3 Run reports automatically and deliver by email 7 3 3 Statistics Server running as a Windows Service 7 3 3 View Call activity 7 3 3 View Alarm activity, with immediate notification 7 3 3 View Fraud activity, with immediate notification 7 3 3 Live Report Types 3 single Up to 5 Unlimited 3 3 3 Summary style presentation with graphs 7 3 3 3 Itemised style call presentation 7 3 3 7 3 3 3 Notification by Screen Popping, SMS, or email 3 Cost, Duration, minimum and maximum 3 3 3 Wallboard Module Historic Report Types Full range of Response Management reports 3 3 3 Group, Extension, Line, Phone, CLI, DDI, Account Full range of Cost Control reports 3 Export in PDF, HTML, CSV Word formats 3 Search for Calls Site Preview on screen with print option 3 2 only 3 1 only 3 3 3 Historic call data 3 3 3 3 Web page 3 3 3 Live call data 7 3 3 Full range of Traffic Analysis reports 7 3 3 RSS feed 7 3 3 Full range of Account Code Billing reports 7 3 3 Video IPTV feed 7 3 3 Summary style presentation with graphs 31 3 3 XML database feed Group/Department style presentation with graphs 31 3 3 Number of Clients included Itemised style call presentation 31 3 3 Look at the Report options above to see which one fits your business best..




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