Reply To Customer Complaint

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How to respond to a complaint caused by miscommunication to a customer? Do you have an unanswered complaint from a customer and you want to write a proper response to him or her? Download this Complaint Letter if you are looking for some useful insights and inspiration how to handle the case.

In this case, we know you hope not to spend much time on the issue, but its good you act and complaint about the situation. A complaint hopefully increases the quality and service level of the organization that caused the issue, even if the issue is caused by miscommunication.

Reply To Customer Complaint

Dear {{Name}},
Thank you for your email.
We refer to your complaint letter dated on... and follow up by calling your cell phone on the same day I received the email from {{person name}} and answered by your staff. The {{Organization}} has investigated to your complaint and would like to inform you that there is a miscommunication between you and our staff.
We would like to extend our apologies for the inconvenience caused and assure you that we have taken the necessary steps to remedy the situations. Should you need any further clarification, please do not hesitate to contact us.
I can be contacted by phone at this number: {{your phone number}} and by email at: {{your email address)}.
Thank you very much.
Yours sincerely,

This Complaint letter comes in Microsoft Office format, is ready to be tailored to your personal needs. You can add text, remove content that isn’t applicable, change the look and formatting; in fact anything you are able to do with one of your own documents, you can do with this one as well. This letter template is deliberately designed to be flexible so that it can be adjusted to your needs and preferences.

Therefore, we do not recommend to spend lots of precious time searching for a suitable complaint letter. Just download this example Reply To Customer Complaint template directly that has been put together for you!


DISCLAIMER
Nothing on this site shall be considered legal advice and no attorney-client relationship is established.


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