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Holly Hospitality 5274 South St. Halifax, NS B2N 2A6 klee mail.com Mobile: 902-555-1235 PROFESSIONAL PROFILE Nine years experience working in the hospitality and customer service industry in Canada and Australia Supervisory and assistant manager experience for three different employers Major strengths: customer relations, multitasking and leadership Instrumental in the set-up and operation of a new restaurant French language comprehension and communication skills EDUCATION/TRAINING Bachelor of Commerce Small Business Entrepreneurship Dalhousie University, Halifax, NS CPR Life Saving Skills Course, Saint John’s Ambulance Food and Beverage Responsible Service Course, Servers of Canada (completing part time) July 2002 July 2002 SKILLS/QUALIFICATION SUPERVISORY Excellent leadership skills: listen to opinions, provide constructive feedback, open communication and delegate work load evenly Managed up to eight staff members per shift Provided excellent customer service: friendly, ability to asses needs and intervene when problems arise, building rapport and client relations Managed flow of bar: coordinated reservations and set up, section allotments for staff, and entertainment set up and coordination OPERATIONS Closely involved in the start up and operations of a new restaurant: consulted on bar set up and floor design, manual labour, influence in hiring/staffing, training and day-to-day trouble shooting Opening and closing duties: balancing cash, inventory controls and ordering, sales processing, POS system closing, debit/credit machine closing and balancing, and data base creation of sales purchasing and GST paid TRAINING Led groups and individuals through training processes: familiarized with POS systems, layout, rules and regulations, addressed questions and concerns COMPUTER Microsoft Office Operating System: Word, Excel, Access, Power Point WORK EXPERIENCE Supervisor, Celtic Corner Public House, Dartmouth N.S..