Call Centre Training Manual sample


plantilla imagen principal
Haga clic en la imagen para ampliar / Haga clic en el botón de abajo para ver más imágenes

Guardar, completar los espacios en blanco, imprimir, listo!
How to create a Call Centre Training Manual? Download this Call Centre Training Manual sample now!


Formatos de archivo disponibles:

.pdf


  • Este documento ha sido certificado por un profesionall
  • 100% personalizable


  
Calificación de la plantilla: 7

Malware en virus vrij: Norton safe website


Business Negocio Sales Ventas training formación telemarketing communication comunicación call center centro de llamadas Cognition Cognición Culture Cultura Human Communication Comunicación humana Cognitive Science Ciencia cognitiva Semiotics Semiótica Call Centre Centro de llamadas

How to create a Call Centre Training Manual? Download this Call Centre Training Manual sample now!

Section I – Introduction
Section II – Training Program
Section III – Customer Service Training [Basic]
Section IV – Customer Service Training [Advanced]
Section V – Telesales Training
Section V – US Accent Training
Section VI – British Accent Training 
Section VII – Call Centre Projects
Section V – Annexure

The details of the basic program are: ƒ Communication ƒ ƒ ƒ ƒ Methods of communication Verbal Written Types of Communication ƒ ƒ ƒ ƒ ƒ ƒ Intrapersonal communication Interpersonal communication Small group communication Public communication Intercultural communication Ethical communication ƒ The skills of communication ƒ Expressive skills ƒ Listening skills ƒ Listening skills in more detail ƒ 6 Cs of communication ƒ Active listening ƒ ƒ Why Active listening is important What happens if we are not listening actively ƒ Four C s for Taking Good Care of Your Customers ƒ Conclusion ƒ ‘On call’ ethics Private Confidential 5 Call Centre Training Manual September 24, 2008 Section IV – Customer Service Training Advanced The advanced Customer service training course utilizes a variety of teaching methods like short lectures and informal exercises/activities to develop excellent customer service skills.. A British Accent Training course includes: ƒ Rhythm and stress patterns ƒ Using intonation for attitude and emotion ƒ Pausing and breathing ƒ Relationship between spelling and pronunciation ƒ Accent familiarization and extended listening practice ƒ Telephone training Private Confidential 10 Call Centre Training Manual September 24, 2008 Section VII – Call Centre Projects Private Confidential 11 Call Centre Training Manual September 24, 2008 Section V – Annexure Annex A – Representative Resumes Private Confidential 12 Call Centre Training Manual September 24, 2008 Annex A – Representative Resumes Aon Ashraf Rana, Vice president – Sales and Marketing Mr. Aon Rana is an expert Strategic Planner, having successfully designed and implemented numerous training and development programs for Vodafone, O2, Npower, British Gas, Caudwell, Wall Street journal, Scottish power and many more.. Projects Undertaken OUT SOURCE R US (PVT) LTD Advisory Consultant • • • In-house trainer for Financial Officers Business Communication with Foreign (US) Customers on Phone Recovery of Medical Credit

This Call Centre Training Manual is intuitive, ready-to-use and structured in a smart way. Try it now and let this template inspire you to train your staff in your call center. 
We certainly hope that this training manual will fit your needs. 

Download this Call Centre Training Manual template now!


DESCARGO DE RESPONSABILIDAD
Nada en este sitio se considerará asesoramiento legal y no se establece una relación abogado-cliente.


Deja una respuesta. Si tiene preguntas o comentarios, puede colocarlos a continuación.


default user img

Plantillas relacionadas


Plantillas más recientes


Temas más recientes


Lee mas