Secret Diner Report


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Do you own a restaurant, pub, cafe, hotel, etc and you are looking for the best way to improve your guest experience? You have your own restaurant, pub, cafe, hotel, etc. and you are not sure how your guest really experience their visit at your place?

We have a unique Secret Diner template available that is compiled by top consultants and hosts in your industry, and is now accessible for you!

Secret Diners (or mystery guests, etc) are people that volunteer and offer their time to visit your restaurant and return a detailed Secret Dining Report of your restaurant, hotel or pub experience, and who will be reimbursed for most of the cost of the experience in return. 

The Secret Dining reports are paid for by yourself, as a hospitality operator, and you will see this feedback is invaluable in understanding the real experience in detail from a customer's perspective. 

Exactly what you need to improve your customer satisfaction!

This report is suitable to measure the service performance of your restaurant, hotel, cafe or pub by letting an anonymous Secret Diner perform an assessment on your venue. This 10 pages Secret Diner template has about 80 easy to fill in in-depth questions, and covers the following sections: 

  • Reservation Skills
  • Lounge
  • Service
  • Food and Drinks
  • Service Recovery
  • Environment
  • 10 Important Moments
  • etc

After downloading, it’s easy for you to adapt this Secret Dining Report template, or to add extra sections to personalize the template to your restaurant, pub or hotel.


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