# Patient Appointment Schedule

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43 Figure 22: Add-on process triggers Table 2: Patient waiting time KPIs Average Patient waiting time Maximum Patient waiting time Standard deviation Values 1.26 minutes 21.88 minutes ± 2.297 Patient Counts Histogram of patient waiting times for the proposed mathematical model 600 500 400 300 200 100 0 Waiting time (minutes) Figure 23: Histogram of patient waiting times 44 Table 3: Utilization for Nurse 1 in shift 8 am to 4.30 pm KPIs for Nurse 1 (8 am to 4.30 pm) Average Nurse Utilization during scheduled shifts Maximum Nurse Utilization during scheduled shifts Average overtime Maximum overtime Standard Deviation Values BoxPlot 54.31 97.33 11.7 minutes 67.5 minutes ± 7.206 46.82 56.82 66.82 76.82 86.82 96.82 Figure 24: Box plot showing the median, 1st and 3rd percentile for Nurse 1 utilization Table 4: Utilization for Nurse 2 in shift 8 am to 4.30 pm Values 47.85 94.14 4.05 minutes 22.32 minutes ± 7.085 BoxPlot KPIs for Nurse 2 (8 am to 4.30 pm) Average Nurse Utilization during scheduled shifts Maximum Nurse Utilization during scheduled shifts Average overtime Maximum overtime Standard Deviation 41.36 51.36 61.36 71.36 81.36 91.36 Figure 25: Box plot showing the median, 1st and 3rd percentile for Nurse 2 utilization 45 Table 5: Utilization for Nurse 3 in shift 8.30 am to 5 pm Values 43.21 99.32 5.76 minutes 15.24 minutes ± 9.105 BoxPlot KPIs for Nurse 3 (8.30 am to 5 pm) Average Nurse Utilization during scheduled shifts Maximum Nurse Utilization during scheduled shifts Average overtime Maximum overtime Standard Deviation 36.75 46.75 56.75 66.75 76.75 86.75 96.75 Figure 26: Box plot showing the median, 1st and 3rd percentile for Nurse 3 utilization The results generated using this scenario are comparable to the results generated using the excel tool.. Figure 27: Results when algorithm used for a smaller practice Table 6: Smaller practice: Patient waiting time KPIs Average Patient waiting time Maximum Patient waiting time 50 Values 3.03 minutes 29.11 minutes Tab

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