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• Complete time logs in Tigerpaw within 48 hours of completing tasks to ensure accurate and timely billing of customers • Any other duties as assigned by management JOB QUALIFICATIONS: • Technical, analytical and interpersonal skills required • Current CCNA and/or CCDA certification • Cisco Unified Communication Manager configuration and infrastructure a plus • Windows Server 2003 2008 Exchange and/or SQL experience a plus • Additional certifications required by management • Knowledge of VoIP implementation and support • Maintain network security through proper configuration of VPN and Firewalls • Ability to communicate in an understandable, polite and friendly manner, both written and verbal • Strong organizational skills and ability to multi-task in a small business environment • Must hold a valid driver’s license with no restrictions and possess reliable transportation • The ability to bend, squat, crawl or climb 75-95 of the time and lift up to 100 pounds • Availability in response to needs of the customer for installation, maintenance and equipment malfunctions.