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Person Specification Essential skills and personal attributes: Understand and be able to apply our brand values Mathematical and problem solving skills To be approachable and available to assist our customers with their shopping experiences Enthusiasm and commitment to always provide excellent customer service Wiling to adapt and take on new challenges Always presents a professional image Successfully able to handle multiple demands and competing priorities The ability to maintain professionalism under all circumstances Works effectively and efficiently alone and in the team Prepared to go extra mile when needed Seeks opportunities to be proactive Has a passion for excellent customer service Demonstrates respect and politeness and regularly exceeds customer expectations Strong interpersonal and communication skills Able to communicate with fluent, lucid and grammatically correct English when dealing with customers face to face, over the telephone and in written form..