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Based on my understanding of your Customer Service Rep position and your organization, here are the highlights of my qualifications and background: Highly skilled in listening and responding to customers needs and concerns Demonstrated ability to provide information regarding company s products and services Competent at taking orders, determining charges, and overseeing billing or payments Track record of creating and managing customer accounts Effective capability of handling returns and managing complaints Able to record details of customer contacts and follow-up actions taken I possess a professional demeanor as well as good communication and negotiation skills..