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Crown Commercial Service 4461a-16 (June 16) Annex 1 Strategic Objective Savings Delivery: To deliver savings for central government departments and the wider public sector Service Delivery: To undertake services which can be delivered in an efficient manner and meet the needs of customers to increase spend through central deals Performance Measures Target(s) Achieve the savings targets agreed with central government departments Central Government target: Achieve the savings target for wider public sector Wider public sector target: £240m - Stretch target: £330m in central government £200m - Stretch target: £250m in the wider public sector Net Promoter Score across SR period: Improvement in NPS scores across total customer base: Starting point 15/16 -50 16/17 -40 Ending point 19/20 +50 17/18 0 18/19 +20 (acceptable) 19/20 +50 (good) Policy Delivery: To deliver the government’s objectives on procurement policy Business Transformation and Capability: To continue to improve commercial capability and organisational efficiency to improve staff engagement Growth in wider public sector usage of deals Up to 20 growth in line with financial plan Increase in SME spend within departments and CCS Increase CCS SME spend and establish baseline for indirect spend Departments publish progress against 33 target Implement planned measures to support growth Publish Government’s balanced scorecard for growth Major Government suppliers commit to Prompt Payment Code Sign up all 33 strategic suppliers to Code Progress on Capability Plan Complete strategic category recruitment Expand CCS SLT team to include category Pillar Leads Drive a proactive Learning Development offer Establish talent development programme including Apprentices and Fast-Track employees Re-align resources to new Operating Model Assess commercial roles through the Commercial Development Centre..