Business Service Level Agreement


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How to draft a Business Service Level Agreement? Download this Business Service Level Agreement template now!


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How to draft a proper Business Service Level Agreement? Download this Business Service Level Agreement template that will perfectly suit your needs!

Legal communication is essential to individuals and companies to ensure truthful, accurate information exchange and enable morally-correct decision making. This is important to give consideration on how to communicate and how to remain lawful in your day-to-day business activities. Therefore, communication in situations that involve legal complications, request extra attention. Using our easy-to-modify Business Service Level Agreement helps to make a perfect document for any kind of personalized legal matter.

Legal professionals are in need of templates more than any other industry. Our trustworthy legal templates are all drafted and screened by legal professionals that have experience in special law-related fields and are actively involved in legal issues around the topic. This Business Service Level Agreement template covers the most important subjects and will help you to structure and communicate in a professional and legal way with those involved. 

Download this professional legal Business Service Level Agreement template now and save yourself time, efforts and possibly reduce the lawyer-fees in order to become more successful.

Using our legal templates will help you to deal with the situation! However, this Legal template will help you dealing with this legal matter, we still recommend you to consider to find legal support in case you have doubts dealing with it the right way. 

SLA  Service  Schedule   Fault  Reporting  and  Response   Fault  Reporting  Coverage  Window   24  hours  a  day,  7  days  per  week   Response/Restore  Coverage  Window   8:00AM  to  8:00PM  AEST  on   Business  Days   Technical  Response  Target   4  Business  Hours   Customer  Fault  Update  Target   4  Business  Hours       Notification  of  Planned  and  Emergency  Maintenance   Planned  Maintenance  Notification  Target   3  Business  Days   Emergency  Maintenance  Notification  Target   1  Business  Day   Unplanned  Fault  Notification   2  Business  Hours         Service  Availability  (Business  Cloud,  Connectivity)   iiNet s  Service   99.9       Claims  Qualification  and  Rebate  (Business  Cloud,  Connectivity)     Subject  to  the  terms  of  the  SLA,  you  may  receive  a  rebate  of  the  applicable  service  fee  for   the  period  of  any  Downtime  experienced.. a)   any   act   of   God   or   act   of   nature,   fire,   flood,   storm,   explosion,   sabotage,   riot,   act   of   war,   whether  declared  or  not,  or  cable  cut     b)   any   strike,   lockout,   work   stoppage,   or   other   industrial  action     c)  any  failure  or  delay,  or  other  act  or  omission  of   the   customer   or   any   third   party   (including   third   party   carriers   and   carriage   service   providers),   including   cable   cuts   and   failures   to   provide   goods   or  Services  or  access  to  premises     d)   legislative   or   governmental   prohibitions,   restrictions,   or   delays   in   the   granting   of   approvals,   consents,   permits   licenses   or   authorities     e)  emergency  maintenance  requirements  or     f)  any  other  event  beyond  the  reasonable  control   of  iiNet..  

Also interested in other Legal templates? AllBusinessTemplates is the #1 source for Legal templates! Just search on our website and have instant access to thousands of free and premium legal agreements, contract, documents, forms, letters, etc used on a daily basis by professionals in your industry. 

For example Real estate forms, Employment forms, General release bank account, Power of attorney, Joint Venture Agreement, Letter of intent, Last will & testament, Secrecy Agreement, Articles of Incorporation of Company, Agreement with Accountant, Purchase contract, Agreement for permission to sublet and much more.  All business templates are easy to find, crafted by professionals, ready to use, easy to customize and intuitive. Pay close attention to the available legal template by browsing through the list. Take the time to review and choose the variety of legal templates to suits your needs.


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