Metrics and key performance indicators Some of the areas from which bank management may gain knowledge by using business performance management include: • customer-related numbers: • • • • • new customers acquired • status of existing customers • attrition of customers (including breakup by reason for attrition) turnover generated by segments of the customers - possibly using demographic filters outstanding balances held by segments of customers and terms of payment - possibly using demographic filters collection of bad debts within customer relationships demographic analysis of individuals (potential customers) applying to become customers, and the levels of approval, rejections and pending numbers delinquency analysis of customers behind on payments profitability of customers by demographic segments and segmentation of customers by profitability campaign management real-time dashboard on key operational metrics • • • • • • overall equipment effectiveness clickstream analysis on a website key product portfolio trackers marketing-channel analysis sales-data analysis by product segments callcenter metrics • • • • Though the above list describes what a bank might monitor, it could refer to a telephone company or to a similar service-sector company.. • Business Finance: Bred Tough: The Best-of-Breed, 2009 (http://businessfinancemag.com/article/ bred-tough-best-breed-2009-0729) (July 2009) 16 Article Sources and Contributors Article Sources and Contributors Performance indicator Source: http://en.wikipedia.org/w/index.php oldid=506074351 Contributors: 7tweaker, 8digits, A.Ward, Abelson, Afriflo, Andy Dingley, Apbiologyrocks, Aristhedes, Arunreginald, Ary29, Ayucat, Baa, Bennyvk, BernardZ, Black Swan01, Bogrady, Bradsoho, Bvanraaij, Can t sleep, clown will eat me, Caro92150, Claudev8, Colonel Warden, DeC, Decster, Elmschrat, Fenice, Fortdj33, Fustbariclation, Fæ, Geminga, Ghewgill, Glawrie, Gz33, Heidi62, Hgdastoor, Hooperbloob, Intgr, Isnow, IvanLanin, Jackohare, JenL
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