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Checklist 090 Training Needs Analysis Introduction Effective training or development depends on knowing what is required for the individual, the department and the organisation as a whole.. Training needs analysis involves: • • • monitoring current performance using techniques such as observation, interviews and questionnaires anticipating future shortfalls or problems identifying the type and level of training required and analysing how this can best be provided.. It could be, for instance, that even in a soft issue like customer satisfaction, a standard can be set that says 95 of customers feel they received excellent service (the 5 allows for the small number who will always find fault, and those who always rate an experience as less than 100 , on principle).. Additional resources Books Making training and development work: a best practice guide, Thomas N Garavan, Carole Hogan, Amanda Cahir O’Donnell Cork: Oak Tree Press, 2003 Learning needs analysis and evaluation, 2nd ed., Francis Bee Roland Bee London: Chartered Institute of Personnel and Development, 2003 Training needs analysis in a week, Tom Holden London: Hodder Stoughton, 2002 This is a selection of books available for loan to members from the Management Information Centre..
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