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SUMMARY DESCRIPTION Under general supervision (Information Technology Systems Analyst) or direction (Senior Information Technology Systems Analyst), performs a variety of technical duties involved in installing, maintaining, testing, and maintenance of the City’s computerized information systems including for all computer workstations and peripherals, network equipment, telephone systems, and software used by City departments responds to requests for assistance from system users and resolves operations problems troubleshoots, analyzes and resolves complex systems, internal and internet e-mail systems, and application problems and performs various diagnostic testing and maintenance on system hardware.. Physical: Primary functions require sufficient physical ability and mobility to work in an office setting to stand or sit for prolonged periods of time to occasionally stoop, bend, kneel, crouch, reach, and twist to lift, carry, push, and/or pull moderate to heavy amounts of weight to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard and to verbally communicate to exchange information..