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Checking in CLT to ensure we have priorities right 4 Page HR TEAM BUSINESS PLAN – 2012-2014 Page 5 of 5 PERFORMANCE INDICATORS Customer Listening results – HR Survey/Org Survey City Manager feedback results Employee Personal Services and other urgent requests met within 24 hours Other municipal/private sector employers ask us about our best practices Issues resolved at first line supervisory level Effective resolution of issues at Labour Relations Committee/negotiaions level Annual successful H S audit results Safety Advisory Team feedback External Audit Results - OOS Job Evaluation Classification Program Successful internal advancements External recognition and awards 100 use of Learning and Development Fund linked to best outcomes Improving organizational Customer Satisfaction Survey ratings Sustaining and improving upon Employee Survey results HRIS system in place and leveraged to improve people results PERFORMANCE OUTCOME Supporting systems, processes and “people” so that we have well-skilled, well motivated, well informed high performing employees, proud to work for the City of Grande Prairie and committed to delivering exceptional Public Services..
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