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The University of San Francisco USF Scholarship: a digital repository Gleeson Library Geschke Center Master s Projects Theses, Dissertations, Capstones and Projects Fall 12-14-2015 IMPROVING BEDSIDE SHIFT-TO-SHIFT NURSING REPORT PROCESS Nina Herceg nina.aherceg gmail.com Follow this and additional works at: http://repository.usfca.edu/capstone Part of the Nursing Commons Recommended Citation Herceg, Nina, "IMPROVING BEDSIDE SHIFT-TO-SHIFT NURSING REPORT PROCESS" (2015).. Retrieved from http://www.nursingcenter.com/ovidws/pdf.aspx an=01709760-20140700000002 JournalID= IssueID= BEDSIDE NURSING REPORT 24 Appendix A Providence St. Johns Health Center Patient Satisfaction Data for Orthopedic unit – Press Ganey Nurses kept you informed 100 90 80 70 60 50 40 30 20 10 0 Jun 15 n (75) Jul 15 n (78) Aug 15 n (75) Sept 15 n (80) HCAHPS scores Overall nursing communication 100 90 80 70 60 50 40 30 20 10 0 Jun 15 n (78) Jul 15 n (78) Aug 15 n (75) Sept 15 n (80) BEDSIDE NURSING REPORT 25 Appendix B SWOT ANALYSES Strengths Weaknesses Excellent team work.. BEDSIDE NURSING REPORT 26 Appendix C CAUSE AND EFFECT ANALYSES FISHBONE Individual Poor understanding of the bedside report benefits Protocol Unclear how to deal with family members at bedside Giving a report to more than two nurses Resources No available articles on bedside reporting benefits Lack of formal structure No available check list with key report components No standardized process Reluctant to change No follow up or monitoring on staff compliance Lack of any educational sessions Bedside reporting omission Lack of guidelines Call light interruptions Admission during report time No unit specific tool Poor utilization of SBAR tool Training/Sup ervision Guidelines Environment BEDSIDE NURSING REPORT 27 Appendix D PROJECT COST ANALYSES Project Development cost 54 RNs pay for one hour education session with average of 48 per hour Print materials for nurses and for patients Nurse helping with the education session for
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