Medical Office Assistant Job Description

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What are the priorities of the front office medical assistant? This Medical Office Assistant Job Description template provides a sample that simplifies the process for the positions that you need to fill. 

When you are recruiting new staff, a reusable job description model can be useful. Since it's a description of an open vacancy in your organization, a model can be easily tailored by adding specific requirements, responsibilities, job duties, and skills required by the person that will perform the role. This Front Office Medical Assistant Job Description has ways to grab its audience’s attention. It is drafted by HR professionals, intelligently structured and easy to navigate, and provides the major categories that you should include. For example:

Job title: emphasize the formal title of the position as a header.

Job purpose: a brief description of the overall goals and general nature of the position. This can be an overview of why the job exists and what the role is expected to accomplish. The job purpose is usually a summary and not more than four sentences long.

Reports to: specify the role/title of the position that the person that gets the job reports to.

Duties and responsibilities: list the primary job duties and responsibilities using headings and provide examples of core activities under each heading. 

Qualifications: provide the minimum qualifications required to perform the job successfully, for these categories:

  • Education;
  • Professional Certification;
  • Experience;
  • Specialized knowledge;
  • Skills;
  • Abilities;
  • Other qualities such as personal characteristics.

Working conditions: provide whether a person has to work in special circumstances, such as shift work, working outdoors, working with challenging clients, etc.

Physical requirements: describe whether the job is physically demanding, for example, lifting heavy objects on a regular basis, if standing for extended periods of time is needed or the job contains mostly repetitive tasks, or if traveling is demanding, lunch breaks are uncommon, and so forth.

Direct reports: specify by job title any positions to be supervised by the incumbent.

Approved by: specify who gives the authorization to approve the job description draft.

Date approved: the date upon which the job description was approved.

Reviewed: date the job description was last reviewed.

Contact details: include relevant contact details at the bottom of the job description.

Additional conditions: additionally, you might consider adding the following:

  • Opportunities occur to work on a self-employed, consultancy basis - usually on short-term contract work;
  • Describe any kind of training is provided during the onboarding procedure;
  • Alternative common names for the job title;
  • You may specify common daily equipment or tools used;
  • Possibility to work from home.

Ideally, a job description should be reviewed annually and updated as often as necessary. Having a ready-made sample job description will save you and your Human Resources or Recruitment Department time, cost, and effort!

Sample content:

Primary Responsibility:

To support the provider by providing caring, personalized and efficient handling of patients, medical records, supply management and other duties as assigned. In addition, the medical receptionist provides appropriate feedback to the medical team, follow-up information to patients and correctly inputs data as required. The medical receptionist maintains all the required certifications and skills necessary to function within the scope of the Policy and Procedures.

Key Position Responsibilities:
Welcomes patients and visitors by greeting them, in person or on the telephone; answering or referring inquiries.
Optimizes patients' satisfaction, provider time, and exam room utilization by efficiently scheduling appointments.
Keeps patient appointments on schedule by verifying patient insurance benefits and eligibility prior to the appointment; reminding patients of their appointment the day before; registering and checking in patients in a timely manner; preparing necessary documents for the visit; notifying provider of patients’ late arrival; rescheduling or moving late arriving patients when necessary.
Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining a clean and presentable front office and reception area.
Ensures availability of treatment information by filing and retrieving patient records. 
Maintains patient accounts by obtaining, recording, and updating patient demographics and insurance information in the electronic health records system. 
Maintains accurate financial records by updating patient financial information; recording and collecting patient charges; providing patients with receipts for payments.
Encourages patient compliance with preventive care by reaching out to patients and reminding them when they are due for preventive exams and screenings.
Helps patients in distress by responding to emergencies.
Protects patients' rights by maintaining confidentiality of personal and financial information per HIPAA regulations.
Understands and complies with OSHA and any other regulatory requirements.
Maintains operations by following FOFHC policies and procedures.
Assists in orientation of new personnel as directed.
Quickly learns and effectively uses our electronic health records system, Allscripts
Performs all other duties as trained and requested by provider and/or management.  

Skills and Qualifications:
Medical Assistant either by education or experience preferred
Certification by the State is preferred
Bilingual in Spanish and English is preferred
Knowledgeable of Managed Care policies and procedures and is familiar with obtaining information from health plans and IPAs
Excellent verbal, telephone and communication skills
Experience working with Microsoft Office and possesses strong computer skills
Maintain a current CPR certification and use CPR skills if needed
Can adjust to new environments easily and willing to learn new skills
Can manage individual responsibilities with little or no direction
Professional behavior and appearance
Willing to work a flexible schedule
Pays attention to detail and is quality focused
Ability to use good judgment and seek appropriate resources in difficult or stressful
situations  


For that reason, download this sample job description now in order to find and recruit the right candidate for your vacancy or check out other job description samples here.

Download this sample Medical Office Assistant job vacancy listing now.

Also interested in other Job description templates? Browse through our database and get instant access to hundreds of free and premium Job descriptions or other HR documents, HR forms, and more to make you more effective and efficient.


DISCLAIMER
Nothing on this site shall be considered legal advice and no attorney-client relationship is established.


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