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Service Level Agreement (SLA) Terms and Conditions Computer and Network Systems Service Level Agreement (SLA) This Agreement entered into on this day of 2011 by and between Dakotech Inc., a Michigan Corporation, herein after referred to as Dakotech, with offices located in Ann Arbor Michigan and a (Corporation, LLC, Partnership) herein after referred to as Client.. During the period of time that the Customer employs services from Dakotech and for a period of (1) years after the termination or cessation of such employment for any reason (both periods of time, taken together, being referred to hereinafter as the "RESTRICTED PERIOD", the Customer shall not, anywhere in the United States, directly or indirectly, whether individually or as an officer, director, employee, consultant, partner, stockholder (other than as the holder of not more than one percent (1 ) of a publicly held corporation), individual proprietor, joint venturer, investor, lender, consultant or in any other capacity whatsoever, solicit, entice, approach, advance or offer a position for reimbursement or trade of products or services competitive with those developed, designed, produced, marketed, sold or rendered by the Dakotech at any time during the Restricted Period.. Dakotech Inc: By: Client: By: Daniel Kotwicki PRINTED NAME: President TITLE: Page 15 d a k o t e c h Service Level Agreement 28 June 2011 Initial here Service Level Agreement (SLA) Terms and Conditions Appendix A: Credit Card Payments and Prepayments via Check Dakotech Support Rates Associated Fees Credit Card on File Corporate Standard Support 105.00/hour Corporate Premium Support 150.00/hour Consultation Including: Office Automation Consulting / Training (Including Adobe/Time Matters etc.. support) and/or Project Management Services 85.00/hour 1 technician/consultant onsite visit Travel fee 35 per tech/per occurrence All Cabling a
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