Response To Medical Complaint Letter


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This can be accessed at www.ombudsman.org.uk Publications Leaflets and includes: • • • Principles of Good Administration Principles for Remedy Principles for Good Complaints Handling One of the Principles for Remedy advises that the Trust should be looking favourably at any request for reimbursement for a financial loss incurred due to an error by the Trust.. Is there anything in there that would cause further distress or aggravation Can anything be misinterpreted Is there anything left unanswered Is the answer rather vague Would you feel satisfied with this response and believe that the Trust had taken your complaint seriously Would you feel comfortable about engaging in further resolution if necessary If you feel that it has been fully answered in the appropriate tone, then it’s time to send it on to Customer Services.. Customer Services: Information SOME TYPCIAL LETTERS AND RESPONSES: Example 1 24th March 2010 Dear Sir or Madam, I write to complain about the disgraceful service I received when I attended my outpatient clinic at 9:20 on Wednesday, 24th March, 2010 at 99999999999.. (Explanation of what happened and why Apology for the attitude of staff, as she perceived it Letters of response do not lay blame with staff – they provide answers and confirm that the situation has been fully discussed with the staff member and advise of any outcomes, such as the reaffirming of Trust procedures with staff and/or the need for staff training.) If you have any concerns arising from the above and would like to discuss these in person with the Team Leader, then please contact 999999999999999 who will happy to arrange a mutually convenient meeting for you..

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