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Job objectives and responsibilities The following represents the key activities that the IT Technician will be responsible for: Installing and configuring computer hardware, operating systems and applications Conducting electrical safety checks on computer equipment Monitoring and proactively maintaining computer systems and networks Replacing parts as required Troubleshooting system and network problems and diagnosing and solving hardware or software faults Monitoring Help Desk tickets and resolving user issues Responding within agreed time limits to call-outs Working continuously on a task until completion (or referral to third parties, if appropriate) Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues Rapidly establishing a good working relationship with colleagues, customers and other professionals, such as software developers Setting up new users accounts and profiles and dealing with password issues Providing support, including procedural documentation and relevant reports Following diagrams and written instructions to repair a fault or set up a system Supporting the roll-out of new applications or updates Testing and evaluating new technology Maintaining documentation and hardware/software registers IT Technician Skills required Ability to think logically Good memory of how software and operating systems work Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution Ability to work well in a team Problem solving skills Strong customer focus Ability to prioritise your workload Attention to detail Work experience Ideally we would like to see at least 1 year of experience in a similar role..