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MAIN DUTIES AND RESPONSIBILITIES • • • • • • • • • • • • • • • • Provide administrative support to the Commercial management team, ensuring all processes are implemented effectively and standards of performance attained Maintain all product and pricing information on central system and individual customer profiles Create revised price lists as required and issue to customers as appropriate Process all incoming orders received via telephone, email or web, responding quickly and efficiently and up-selling wherever possible Enter all orders on the system, ensuring quantities, prices and discounts are accurate, issuing order confirmations to customers, and maintain daily sales order accuracy report Carry out a daily review of all outstanding sales orders, ensuring all orders are actioned as per schedule Perform a proactive telesales service to all customers at specific events, obtaining preorders wherever possible Maintain an accurate database of customer information including contact details, product preferences and any special terms Assist in the production of presentations for suppliers and customers as required and provide monthly event calendars for suppliers Create and maintain sales data sheets for all events recording sales by customer, volume, value, profit and truck optimisation Collaborate closely with the Buyer and Event Logistics Manager to ensure all customer requirements can be fulfilled efficiently and profitably Create and maintain databases as required for marketing and technical purposes Undertake pre-emptive credit control activity making prompt contact with customers and effectively resolving errors and issues Work closely with the Procurement team to be able to provide absence cover as follows: o Place onward orders with suppliers and monitor progress, ensuring timely fulfilment o Book in all goods inwards in liaison with the warehouse o Produce daily list of purchase orders for Accounts Department, and raise sales invoices in a timely fashion Pro