How to create a Marketing Service Level Agreement? Download this Marketing Service Level Agreement PPT template that will perfectly suit your needs!
This Marketing SLA document defines the complete Service Level Agreement (SLA) for the Marketing and Communications Services function for a specific Customer. This SLA should be read in conjunction with the Service Definition schedule, which contains the division of responsibility for each described service between the prospective service provider, customer, and any relevant third-party service providers. For purposes of this SLA the Marketing and Communications Services function is divided into the following functional areas:
- GOVERNANCE - Governance requirements for the Marketing and Communications services delivered under this agreement;
- QUALITY CONTROL - Describes the requirements related to project management and quality control of the service;
- GENERAL SLA REQUIREMENTS - The SLA depicts the layout of the service level requirements and a general explanation is provided for the intent and use of each section of the service level requirement table and the document is issued in confidence for the purpose only for which it is supplied.
- INCLUDED SERVICE REQUIREMENTS - Describes the requirements for providing Above Line Services;
- EXCLUDED SERVICE REQUIREMENTS - Describes the requirements related to providing Below the Line Services.
- REPORTING PERIOD - The reporting period for all service level requirements defined in this SLA is monthly unless otherwise stated. A default measurement period of a calendar month must be assumed for the service level requirements where no specific measuring period is listed.
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