Verkoop Operations Director CV


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Zakelijk Resumé beheer bestuurder klant op te slaan Kleinhandel Verkoop ontwerp hervatten Verkoop hervat ontwerpen

CAREER SUMMARY 1994-date A B Stores plc SENIOR AREA OPERATIONS MANAGER (2002-date) Responsible for meeting budgetary and sales targets through motivating and developing staff, consistently achieving and surpassing Key Performance Indicators Reporting to the Retail Operations Manager with responsibility for operational and people (320) management within 14 stores Controlling management accounts with attention to essential criteria for net profit, including sales, shrinkage, wages, write-off, cash control and store expenditure Monitoring and controlling store compliance in all areas, including customer care, effective planning, staff training and development, organisation and time management Supporting management and staff to help create their own successful and productive team and become effective team leaders Maximising every sales opportunity by promoting the highest standards of customer care and recognising potential development and training opportunities Communicating daily with Customer Support Centre functions - Buying, Retail, Finance Distribution to ensure effective control and operation of all areas Reviewing and evaluating weekly KPI achievement and producing an end of week spreadsheet Supporting and coaching Area Managers to reach their full potential Deputising for Retail Operations Manager, responsible for whole region, incorporating 9 Area Managers CUSTOMER SERVICES MANAGER (2000-2002) Reporting to the Director of service quality, primarily responsible for 16,000 internal customers and all external customers Maintaining the Service Quality Customer Service Standards Library for the department Developing a CD ROM training programme to be used in all stores, in line with customer service strategy Managing and developing stores monthly incentive programme and cost justifying Supervising, motivating and developing team reward and recognition programmes Handling and swiftly resolving customer complaints in a professional and effective manner Creating and i


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