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Cumulative Dollar Loss Ranges (Tangible) Score Loss Range 0 none 1 1,000 2 1,000 5,000 3 5,000 10,000 4 10,000 25,000 5 25,000 50,000 6 50,000 100,000 7 100, 000 150,000 8 150,000 250,000 9 250,000 500,000 10 500,000 Customer Service and Goodwill Loss Ranges (Intangible) Score Effect 0 None 2 Minimal 4 Moderate 6 Moderately Heavy 8 Heavy 10 Severe Definitions Impact Category Definition Loss of Revenue Loss of income received from selling goods or services Additional Expenses Temporary staffing, overtime, equipment, services Regulatory and Legal Fines, penalties, compliance issues, contractual obligations, financial liabilities Customer Service Termination or reduction of service level (internal of external), live operators vs..