Tasks Assumptions: 1) NOC will be live by June 7, 2013 2) Processes will involve IT Operations, Release and Service Operations as well as customer support (SUMO) organizations 3) 3 Services will be supported at the end of Phase 1 Marketplace, Persona, Product Delivery Complete Status Overall Project Status Risks Phase 1 Hire NOC Manager 75 Interviews being done Documentation working sessions 100 Alerts from services sent to Taos - NOC 90 Conduct x-functional process workshops with representatives from each team by May 10th Publish initial process documentation for syndication and alignment by May 17th 100 Develop KPI and Process Metrics by May 24th 80 Recommended KPI metrics submitted for review Develop Business Requirements for Case Management System by May 17th Develop Training Material for process by May 21st 80 100 SalesForce Development to handle alerts 100 Requirements document initiated in concert with SF Demo held May 15th Core team reviews of process documentation held May 21-23 in feedback sessions..
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