We provide this letter to help professionalize the way you will send your apologies to clients or business relations. If time or quality is of the essence, this ready-made letter template can help you to save time and to focus on the topics that really matter, and ensure you draft a proper apology.
When you write an apology letter to the client, make sure to start by saying sorry and express sincere regret. You need more than one sentence to do that! Then also be specific about what happened, what problems occurred. Express yourself in ways that the client can validate and relate to the feelings: think also about the 'client of the client', is he/she harmed in any way? Of course, it's very important to show what steps you or your company will take to make sure the inconvenience won't happen again.
Making a mistake is possible. People will however judge you on how you deal with your mistakes! You can start with the following sentence: It is with great concern and regrets we received your letter, e-mail, phone call, etc, in which you outlining the problem you had with our service.
Using this apology letter template guarantees you will save time and effort! Give your business relation your contact information, in case he or she didn't have it yet, for extra measure.
How to end an apology letter?
We value our customers and ask you to please feel free to continue to provide feedback about our services. If you have any further questions or would like to discuss this matter further, please feel free to contact me at my personal number (provide number). We look forward to continuing to serve you as a valued customer. Thank you for your invaluable support. Yours faithfully, Sender name