current metrics • • Establish Y=f(X) • Quantify Opportunity • to close gaps • Y = f(X) Big “Y” little “Ys” and the “Xs” Critical Gap/Step Analysis Pareto Charts Statistical Analysis: Normal Distribution, Variation • Correlation and Regression continues 21 DMAIC 03 0132300214sect01.qxd 03 0132300214sect01.qxd 22 6/27/07 12:17 PM Page 22 Define-Measure-Analyze-Improve-Control (DMAIC) Table 1-4: Continued Deliverables Tasks Candidate Tools and Techniques Process Analyzed • Develop Detailed • Detailed Process Map Process Map (inputs, outputs, met• Establish Y=f(X) rics, process step • Quantify Opportunity owners) to close gaps • RACI Matrix, revised • Process Mapping of Critical Parameters • Y = f(X) • Pareto Charts • Process Capability Analysis Root Cause Analyzed • Conduct Root Cause Analysis • Prioritize Root Causes • Quantify Opportunity to close gaps Project Charter and Plan updated, as necessary • Revise Problem and • Project Charter Goal statements as its plan and milestones needed • Project RACI Matrix • Update Project Plan, as needed • Brainstorming Technique • Cause and Effect Diagrams • Five Whys • Affinity Diagram (KJ) • Hypothesis Testing of key causes and/or critical parameters (vital few Xs) • Inferential statistics (Correlation and Regression) • DOE • FMEA 03 0132300214sect01.qxd 6/27/07 12:17 PM Page 23 What Tools Are Aligned to Each Step of the Proce ss 23 Table 1-5: Improve Tools-Tasks-Deliverables Define Measure Analyze Improve Control What improvement actions correct the root causes to meet customer requirements again Deliverables Tasks Candidate Tools and Techniques Potential Solution Generated Develop Potential Improvements or solutions for root causes • Brainstorming Technique • Positive Deviance • TRIZ Potential Solution Evaluated • Develop Evaluation Criteria • Measure results • Evaluate improvements meet targets • Evaluate for Risk • • • • Solution Selected Select and Implement • Pugh Concept improved process and Evaluation metrics • Sol
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