Call Center Project Plan


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However, you will need enough information to convince your stakeholders (including yourself) that the project has a well-founded plan.) Call Center Project Plan Client: client name Project Name: project name Project Manager: project manager s name Synopsis: explain if this is an initial plan, covers only part of the project, valid only until a certain date, etc Version: version number, such as Draft V0.1, Final V1.0, etc Issue Date: issue date Distribution: document distribution list Prepared by: document author(s) Authorized by: Title / Name ... Version date brief summary of changes from previous version Table of Contents 1 Introduction 1 1.1 Document Purpose 1 1.2 Associated Documents 1 1.3 Call Center Project Plan Maintenance 1 2 Project Scope 2 2.1 Outline of Client s Objectives 2 2.1.1 Objectives 2 2.1.2 Success Criteria 2 2.1.3 Risks 2 2.2 Outline of Organization Objectives 2 2.2.1 Objectives 2 2.2.2 Success Criteria 2 2.2.3 Risks 2 2.3 Definitive scope statement 2 3 Deliverables 3 3.1 To client 3 3.2 From client 3 4 Project Approach 4 4.1 Project Lifecycle Processes 4 4.2 Project Management Processes 4 4.3 Project Support Processes 4 4.4 Organization 4 4.4.1 Project Team 4 4.4.2 Mapping Between Organization and Client 4 5 Communications Plan 5 6 Work Plan 6 6.1 Work Breakdown Structure 6 6.2 Resources 6 7 Milestones 7 8 Performance and Metrics 8 9 Risks, Constraints, Assumptions 9 9.1 Risks 9 9.2 Constraints 9 9.3 Assumptions 9 10 Financial Plan 10 11 Other 11 11.1 Open issues 11 11.2 Other 11 A..


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