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JOHN H. SMITH, MBA, PMP
P.O. Box 1673 Callahan, FL 32011 800.991.5187
Program Manager / PMO Director
Dynamic, versatile, hands-on Program Manager who leads teams to design and implement successful IT projects that align
business and IT objectives and deliver rapid results
Project Management | Strategic Planning | PMO Management
Energetic, trusted, and detail-oriented Senior Program Manager and strategic solutions provider with outstanding project management
and conflict management skills. Hand-picked by executive team to turn around underperforming programs; accomplished leader
known and respected for leading successful change in projects and building credibility with executive teams and staff. Solutions driver
who bridges the gap between business and technology with expertise in managing complex programs and multiple concurrent projects.
Directs PMO teams to develop high-quality programs that solve business problems and provide tangible results for enterprise-level
financial systems and legacy workflow systems.
♦ Conflict Management ♦ Turnaround Operations ♦ Staffing & Resource Management
♦ Risk & Issue Management ♦ Financial Modeling & Analysis ♦ Agile & Waterfall Methodologies
♦ Cost/Benefit Analysis ♦ Change Management ♦ Stakeholder Management
CERTIFICATIONS
Project Management Professional (PMP) ~ Certified Information Systems Auditor (CISA)
Lean Six Sigma Green Belt (LSSGB) Professional ~ ITIL V.8 (Basis) Certified
Certified Financial Planner (CFP)
Professional Experience
Gridlock Builders; Boston, MA (2011—Present)
DIRECTOR OF FINANCE / PROGRAM MANAGEMENT
PMO Start-Up | Contract Management | PMO Management
Trusted Financial Executive with CFO- and CIO-level responsibilities; adds transparency to IT and financial operations while adapting
financial strategy to organizational goals. Program Manager over all IT projects—manage workloads, define deliverables, hire and
mentor resources, conduct performance reviews, and ensure compliance with established PMO processes. Direct business
forecasting and financial analysis activities and identify opportunities and risks along with action plans to ensure attainment of financial
goals.
• Spearheaded the development of the first-ever Program Management Office; defined project management processes,
including those related to requirements management, change control, and user acceptance testing.
• Captured 60% savings in projects costs in only five months—reengineered project plan and renegotiated contracts with new
vendors; enhanced quality assurance and maintained timelines.
• Reengineered vendor policy to enhance quality assurance and to identify risks and issues at earlier stages during the project;
manage contracts for all IT vendors including website development, hosting, IT operations, and IT applications development.
New Morgan and Co., Inc.; Trenton, NJ (2010—2012)
VP OF ENTERPRISE INFRASTRUCTURE PROJECTS / PROGRAM MANAGEMENT
Off-Shore Project Management | Multimillion-Dollar Budgets | Global PMO Staff
Top-performing Program Manager consistently sought out to reengineer troubled projects. Managed PMO staff in a matrix reporting
structure consisting of 44 Global Project Managers and a department budget of $15-million. Managed all projects, budgets, and
strategic analysis for all programs. Prescribed solutions that provided quick ROI for maximum revenue productivity, service
optimization, and system flexibility.
• Directed programs with up to 70 infrastructure and application projects—implemented vendor and financial strategies that
improved project planning and reduced costs by 60% in only five months.