HTML Preview Standard Likert Scale Survey page number 1.

Note:Aglossaryisincludedneartheendofthishandoutdefiningmanyofthetermsusedthroughout thisreport.



LikertScales

…arethemeaningoflife:

DaneBertram

Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business. | Zig Ziglar