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POLICE DISPATCHER TRAINEE/POLICE DISPATCHER
Class specifications are intended to present a descriptive list of the range of duties performed by employees in the
class. Specifications are not intended to reflect all duties performed within the job.
SUMMARY DESCRIPTION
Under immediate (Police Dispatcher Trainee) or general (Police Dispatcher) supervision, performs a
variety of dispatching duties for emergency and non-emergency calls; dispatches police officers to calls
for service; and operates a variety of communication equipment including radio, telephone, and computer
systems.
DISTINGUISHING CHARACTERISTICS
Police Dispatcher Trainee
– This is the entry-level class in the Police Dispatcher series. Incumbents in
this classification receive on-the-job training, specific day-to-day direction and are closely supervised.
Positions at this level are not expected to function with the same amount of knowledge or skills as
positions allocated to the Police Dispatcher level and exercise less independent discretion and judgment in
matters related to work procedures and methods. Advancement to the Police Dispatcher level is based on
meeting minimum qualifications and satisfactory job performance.
Police Dispatcher
- This is the journey-level class in the Police Dispatcher series. Employees within this
class are distinguished from the Police Dispatcher Trainee by the performance of the full range of duties
as assigned. Employees at this level receive only occasional instruction or assistance as new or unusual
situations arise, and are fully aware of the operating procedures and policies of the work unit.
REPRESENTATIVE DUTIES
The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or
may be required to perform additional or different duties from those set forth below to address business needs and
changing business practices.
1. Receive emergency and non-emergency calls for service; dispatch field units to emergency
situations.
2. Determine nature and location of call; determine priority of calls and dispatch units accordingly.
3. Provide assistance, information and direction to non-emergency callers.
4. Maintain awareness of field unit activities within the computer aided dispatch (CAD) system;
communicate with field units via radio in accordance with Federal Communications Commission
(FCC) regulations; maintain status and location of units on patrol.
5. Monitor fire department frequency for emergency situations requiring police involvement.
6. Input all pertinent radio transmissions into CAD system.
7. Respond to field personnel resource requests; dispatch necessary resources.
8. Retrieve information from state, county and national computer networks regarding wanted
persons, stolen property, vehicle registration, stolen vehicles and other related information; relay
information to officers in the field.