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People: Process Accountability Chart (PACe)
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Person Accountable Name of Process
KPIs
Better, Faster, Cheaper
Identify 4 to 9 processes that drive your business.
Assign someone specific accountability for each process.
List Key Performance Indicators (KPIs) for each process (better, faster, cheaper).
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For all of its faults, it gives most hardworking people a chance to improve themselves economically, even as the deck is stacked in favor of the privileged few. Here are the choices most of us face in such a system: Get bitter or get busy. | Bill O’ Reilly