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JOHNH.SMITH
ͳ͸͹͵ȱ
ǡ͵ʹͲͳͳ
ȋȌͺͲͲǦͻͻͳǦͷͳͺ͹
ȋȌͺͲͲǦͻͻͳǦͷͳͺͺ
GENERALMANAGERǦHOSPITALITY
Maximizingresourcesandimprovingbottomlinethroughexpertleadershipinqualityservice,staff
development,costcontrol,andvisionaryP&Lmanagement.
ʹͲǦ
ǦǤ
ǦͺͲ͸ͷͲ
ǡ̈́ͷǦ̈́ͷͷǤǦ
ǡǡǤ
ProvidingeffectivesolutionsthatproduceimmediateimpactandcontributetolongǦtermsuccess.
CORESKILLSANDKNOWLEDGE
OPERATIONSMANAGEMENT

Ǧ

Ƭ
S
TAFFDEVELOPMENT
Ȁ

Ƭ
Ȁ
C
USTOMERSERVICE




P&LMANAGEMENT

ȋǡƬȌ


GENERALMANAGEMENTEXPERIENCE
G
ENERALMANAGER
HolidayInnResort,Jacksonville,FLȋʹͲͲ͸ǦʹͲͳͳȌ
ͳͲ͵ǡ
ǡͳͺǦǦǡͺǦ
ǤǤǦ
          ǡ  ǡ  
  Ǥ          
ǡǤ
            
Ǥ
¾ Slashedlossesinhalfwithinthefirstyearǡ̈́ʹ̈́ͳǤ
¾ ExpandedcostǦcontrolinitiativesǡ̈́ͳ̈́ͷͲͲǤ
¾ Reduced operating expenses 75%     ǡ  ǡ  
Ǥ
¾ Generated new revenue sources           
ͶͲͲǦǡ
ǡǤ
¾ Empoweredeveryemployee
ǡǡǡǡ
Ǥ
G
ENERALMANAGER
HappyLandClub,Jacksonville,FL(1998Ǧ2005)
          Ǧ Ǧ   
Ǥ͵ʹͷǦ͸ͷͲ͹ʹǦǡͳǡͳͲͲǦ
   ǡ ͳͺǦ  ǡ ʹ ǡ    ǡ  ǡ 
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People don’t believe what you tell them. They rarely believe what you show them. They often believe what their friends tell them. They always believe what they tell themselves. | Seth Godin