HTML Preview Pareto Analysis Chart for Customer Service page number 2.
Pareto Analysis
Commission
Channel re-alignment
20/10/02
[42]
The first 2 Type of inquiry cover 81.68% of the Total Number
Cumulative Percentage Cutoff: 80%
Rank Type of inquiry Number Cumulative%
1 Mortgage sales enquiries 250 58.3%
2 Life insurance 100 81.7%
3 Foreign exchange inquiries 38.5 90.7%
4 Personal loans 24 96.3%
5 Savings sales 16 100.0%
6 Balance transactions savings 0 100.0%
7 Account enquiries bank a/c 0 100.0%
8 Home insurance inquiries 0 100.0%
9 Probate 0 100.0%
10 100.0%
11 100.0%
12 100.0%
13 100.0%
14 100.0%
15 100.0%
Insert new rows above this line
What makes us money
Balance transactions
savings
Account enquiries bank a/c
Foreign exchange inquiries
Mortgage sales enquiries
Home insurance inquiries
Probate
Savings sales
Personal loans
Life insurance
0
10
20
30
40
50
60
70
80
90
100
Type of inquiry
Number
0%
20%
40%
60%
80%
100%
Cumulative %
Vital Few Useful Many Cumulative% Cut Off %
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