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Modifiedfrom“CoverLetters”byEngineeringCoop&CareerServices(www.coop.engr.umd.edu)

ThankingYourScholarshipDonors

A.JamesClarkSchoolofEngineering

ScholarshipProgram

Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business. | Zig Ziglar