提示：请填写订单号、发货单号、运输方式和发货日期。
询问是否收到货
Order received message
Dear ,
According to the status shown on EMS website, your order has been received by you. If you have
got the items, please confirm it on [your website.com]. If not, please let me know. Thanks！
Best Regards
译文：EMS 网站显示您已收到货物。如果您已收到货物请到敦煌网确认，如果有问题请告
知我。谢谢！
提示：可根据您货物的实际情况进行更改。
客户投诉产品质量有问题
Package damage
Dear ,
I am very sorry to hear about that. Since I did carefully check the order and the package to make
sure everything was in good condition before shipping it out, I suppose that the damage might
have happened during the transportation. But I’m still very sorry for the inconvenience this has
brought you. I guarantee that I will give you more discounts to make this up next time you buy
from us. Thanks for your understanding.
Best Regards
译文：很抱歉听到发给您的货物有残损，我在发货时再三确定了包装没有问题才给您发货
的。残损可能发生在运输过程中，但我仍旧因为带给您的不便深表歉意。当您下次从我这
购买时，我将会给您更多的折扣。感谢您的谅解。
提示：请根据投诉的实际情况进行更改。
订单完成
Order received confirmation
Dear ,
I am very happy that you have received the order. Thanks for your support. I hope
that you are satisfied with the items and look forward to doing more business with you
in future.
Thanks！