HTML Preview School Student Satisfaction Survey page number 1.


Updated6/7/11
StudentSatisfactionSurvey
TTUHSCInstitutionalReport
20102011
Summary
Ingeneral,studentsatisfactionattheinstitutionallevelwashighercomparedtotheprevious
year.
Historically, items related to student health insurance produce lower levels of satisfaction
compared to other areas.However, these satisfaction levels were higher than they were in
past years.Students in the Paul L. Foster School of Medicine were least satisfied with their
optionsforhealthinsurance.
Reliability of wireless connectivity continues to be widespread concern across campuses,
particularlyinAbileneandDallas/Ft.Worth.
Overall, students are satisfied with the physical environment, but many commented that
classroomtemperaturesontheLubbockandElPasocampusesareuncomfortablycold.
Students indicated less awareness about the Student Government Association (SGA)
compared to the previous year, most notably in the School of Nursing and School of
Pharmacy.
Ingeneral,studentsindicatedanincreasedawarenessofhowtofilecomplaints,butstudents
inDallas/Ft.Worthquestionwhethersuchcomplaintswouldbehandledfairlyorpromptly.
Students in the School of Pharmacy continue to be less satisfied than students in other
schools,butsomeareashaveimprovedsincethepreviousyear.Ofparticularconcernarethe
Dallas/Ft.WorthandAbilenecampuses.
StudentsatPaul L.FosterSchoolofMedicinecontinuetobehighlysatisfiedwiththestudent
affairsemployeeswithwhomtheyinteract.
Basedonstudentcomments,twoconcernsemergedwithregardtoprogramsthatrelyheavily
ondistanceeducation.Theseincludedthequalityandreliabilityoftechnologyandtheability
offacultytoteacheffectivelyfromadistance.
Methodology
The 20102011 Student Satisfaction Survey (SSS) was administered to a sample of TTUHSC students in Spring
2011.Thedata collection period lasted two weeks (April 18May 1, 2011).Targeted participants in cluded a
sample of students selected from the HSC Enrolled Student report for Spring 2011.Of the total student
population,approximatelytwothirdsweretargetedforSSSparticipation(N=2,575).Thetargetedsamplewas
representativeoftheinstitutionintermsofschoolcomposition.
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