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SAMPLE COMBINATION RESUME
Richard Mitchell
118 W. Sunnyslope Dr. 623.555.1212
El Mirage, AZ 85338 [email protected]
Objective: Bakery Manager
Summary of Skills:
Customer Service:
Achieved awards for excellent customer service, going above and beyond expectations with every customer
Maintained high standards of customer service, adopting the attitude of “the customer is always right”
Utilized merchandising, customer service, sales focus and shrink control to increase sales from $18,000
weekly average to $22,000
Supervisory Skills:
Motivated employees to succeed by building strong teams and sharing accountability for the department, this
led to winning almost 70% of the contests in the district
Organized time and maintained efficiency to run a clean shop and meet all deadlines
Dependable supervisor, maintained a record of no lost days in 6 years with a team that rarely called in sick
Shrink Control:
Reduced shrink levels from 16% to 8% and maintained this low shrink percentage throughout the department
Brought the gross profit up from 38.25% to 41.02% by reducing shrink, utilizing end caps, keeping high
grossing items full on the tables and reducing items that did not sell
Able to recognize areas of improved efficiency to reduce shrink and save the company a minimum of $80,000
in shrinkage annually
Gave the customer the freshest possible product by organization and rotation for maximizing sales
Ordering/Inventory Management:
Developed ordering skills to keep inventory down while never running out of product
Maintained no back stock, which required more frequent ordering and better tracking
Ordered high volume for ads and holidays, returned levels to normal when promotions were over
Scheduled the proper employees when receiving loads to maximize rotation and code dating
Prepared inventory throughout the department to insure proper counts which created a higher gross
Knowledgeable in the use of Telzon gun in ordering and price scanning to prevent pricing errors
Consistently had a record of no errors during Weights and Measures audits
Experience:
Fry's Food & Drug Phoenix, AZ
Bakery Manager October 2005 to December 2010
Gai's Northwest Bakeries Seattle, WA
Bakery Supervisor July 2001 to June 2005
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