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SAMPLE COMBINATION RESUME
Richard Mitchell
118 W. Sunnyslope Dr. 623.555.1212
Objective: Bakery Manager
Summary of Skills:
Customer Service:
• Achieved awards for excellent customer service, going above and beyond expectations with every customer
• Maintained high standards of customer service, adopting the attitude of “the customer is always right”
• Utilized merchandising, customer service, sales focus and shrink control to increase sales from $18,000
weekly average to $22,000
Supervisory Skills:
• Motivated employees to succeed by building strong teams and sharing accountability for the department, this
led to winning almost 70% of the contests in the district
• Organized time and maintained efficiency to run a clean shop and meet all deadlines
• Dependable supervisor, maintained a record of no lost days in 6 years with a team that rarely called in sick
Shrink Control:
• Reduced shrink levels from 16% to 8% and maintained this low shrink percentage throughout the department
• Brought the gross profit up from 38.25% to 41.02% by reducing shrink, utilizing end caps, keeping high
grossing items full on the tables and reducing items that did not sell
• Able to recognize areas of improved efficiency to reduce shrink and save the company a minimum of $80,000
in shrinkage annually
• Gave the customer the freshest possible product by organization and rotation for maximizing sales
Ordering/Inventory Management:
• Developed ordering skills to keep inventory down while never running out of product
• Maintained no back stock, which required more frequent ordering and better tracking
• Ordered high volume for ads and holidays, returned levels to normal when promotions were over
• Scheduled the proper employees when receiving loads to maximize rotation and code dating
• Prepared inventory throughout the department to insure proper counts which created a higher gross
• Knowledgeable in the use of Telzon gun in ordering and price scanning to prevent pricing errors
• Consistently had a record of no errors during Weights and Measures audits
Experience:
Fry's Food & Drug Phoenix, AZ
Bakery Manager October 2005 to December 2010
Gai's Northwest Bakeries Seattle, WA
Bakery Supervisor July 2001 to June 2005