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Six Sigma Project Charter
Name of project: Streamline Incomplete Applicant Follow-ups Black belt: Green belt: X
Submitted by: Emily Vazquez & Angela Love E-mail: [email protected] & [email protected]
Date submitted: October 4, 2012
I. Project Selection Process
Item
Yes
No
Comments
Key business issue
x
Linked to a define process
x
Customers identified
x
Applicants & Admissions
Defects clearly defined
x
Describe how and why project was selected. Reference any tools used, such as SIPOC, VOC plan, Affinity
diagram, KANO model, CTS tree, etc….
II. Project Description
Project Title
Streamline Incomplete Applicant Follow-ups
Date Charted
Target Completion Date
Actual Completion Date
05/17/12
Project Leader
Team Facilitator
Team Champion
Emily Vazquez &
Angela Love
Pamela Horne
Rebekkah Porter &
Debra Emerson
Estimated Cost Savings
Actual Cost Savings
Costs of implementing project
There is not really a cost savings;
it’s more of an efficiency savings.
Team members
Emily Vazquez, Angela Love, Rebekkah Porter, Debra Emerson, Pamela Horne
Problem Statement
The current process of sending follow-up notifications to applicants, who have been
incomplete for 45 days and 90 days, is a five-step process within three different computer
systems. Each entry term (spring, summer and fall) must be ran individually, which adds
to the amount of time it takes. Because it is so time consuming, what should be a daily
task, has become a weekly one.
Y = process time. Defect occurs when process time is 5+ steps.
Project Goal and Metrics
Stream line the follow-up procedure to improve/condense processing time.