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Eileen Tambor
1020 SW Clarandon Drive 503-389-7540
Portland, Oregon 97894 [email protected]
OBJECTIVE
Customer Service Representative
QUALIFICATIONS
CUSTOMER SERVICE
Received “Outstanding Customer Service Award of the Year”
Dealt with up to 100 customers daily
Assisted customers in locating merchandise and making purchasing
decisions
Increased monthly sales approximately $1,000 by utilizing add-on sales
techniques
Demonstrated interest in customers by carefully listening for their key
concerns and resolving their problems
Effectively handled irate customers and complaints in a friendly, patient
manner
MERCHANDISING/MARKETING
Assisted manager in analyzing sales and marketing trends for purchasing
seasonal merchandise
Designed creative window and in-store displays to increase sales
Created innovative promotional materials
Stocked, priced, and inventoried merchandise
ADMINISTRATIVE
Produced daily, weekly, and monthly sales reports
Balanced cash drawer with consistently high level of accuracy
EMPLOYMENT HISTORY
Retail Associate – Nordstrom’s, Portland, OR, 1999-2001
Retail Sales Representative – Wal-Mart, Newport, OR, 1998-99
Waitress – Mo’s Restaurant, Newport, OR, 1995-97
EDUCATION AND TRAINING
Numerous seminars on Sales and Customer Service
A.A.S., Graphic Design - Portland Community College, will graduate June, 2003
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Surviving a failure gives you more self–confidence. Failures are great learning tools… but they must be kept to a minimum. | Jeffrey Immelt