Each time a listed procedure is completed, person performing it must fill in date, their initials and note if equipment passed or failed. If equipment failed, the
appropriate person(s) must be notified and corrective action taken. Procedure should be repeated after correction to ensure that equipment now passes.
Performance and results of repeat tests should be listed on chart.
Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business. | Zig Ziglar