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HTML Preview Interview Training Agenda page number 1.

VILLAGE SAVINGS AND

LOANS ASSOCIATIONS

EMPOWERMENT

PROJECT

BURUNDI

INTERVIEWER TRAINING

MANUAL

Prepared by Radha Iyengar, Harvard University, January 2008. Please direct questions and

comments to [email protected]

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Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business. | Zig Ziglar