HTML Preview Restaurant Complaint Response Letter page number 1.

Wella Roman,
Facility Manager,
Sugar-N-Spice Restaurant,
Date: 24th April 2014
Subject: Problem with the delayed services and rude staff employed at your facility.
Dear Wella,
I would straight away like to bring to your notice that yesterday, I and my husband chose your
restaurant to be the venue of our anniversary celebration. We did the prior booking and invited
around 15 close friends and relatives to be a part of the celebration and each one of them were
disgusted with the experience your staff gave. It was a shame for us that we selected you facility
for our celebration.
We have been a regular visitor of your restaurant and felt that your food and services had a
decent standard although the staffs attending were never that friendly. We ignored the negative
point of the staff being arrogant, and we planned our occasion at your facility. Now as we arrive
with our guests, we see that we are in queue in spite of our prior reservations. After a 30
minutes delay, we finally get accommodated and start to order the meals. The first set of order
was for starters which comes immensely delayed and in parts with the guests waiting to be
The occasion was spoilt and staff was in no way apologetic for it. Kindly take the required
actions if you feel that I am genuine customer.
Belinda Gray.

To think creatively, we must be able to look afresh at what we normally take for granted. | George Kneller