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REGIONAL FACILITY & PROPERTY MANAGEMENT PROFESSIONAL
Maintaining Optimal Quality, Safety, Efficiency and Overall Value of Property Portfolios
Client Service – Vendor Selection & Management – Budgeting & Cost Efficiency – Process Improvement – Risk Mitigation
KAREN D. O’GRADY, LEED,CPMC 167 Madisons Way, Buda, TX 78610
Dynamic, quality-focused property and facilities management professional with more than 20 years of client service
experience providing comprehensive property management across a wide range of multimillion dollar commercial and retail
assets. LEED Accredited professional. Accepted by IREM as a Certified Property Management, candidate. Currently working
to achieve PMP certification. Able to blend superior interpersonal and communication skills with hands-on knowledge
spanning maintenance operations, marketing, budgeting and service provider management. Equally capable of both tactical
and strategic leadership.
Adept at building and managing highly productive relationships with both corporate and on-site personnel as well as
agents, contractors and vendors to achieve organizational objects, ranging from code and regulatory compliance to
optimizing the utility and profitability of real estate portfolios. Noted for both rapid response and superior client service.
Respected and highly organized manager with a stellar track record of completing short and long-term projects within
challenging budgets and timelines. Able to accurately scope, plan, coordinate and execute projects ranging from HVAC
repairs to build outs, renovations and landscaping initiatives.
Poised for next-level success within a dynamic organization that values service, efficiency and productivity.
SAFETY | RISK & LIABILITY MITIGATION | BUDGETING & FINANCE | FACILITIES MAINTENANCE, UPKEEP & REPAIR | CONTRACTING | HVAC
VENDOR & SERVICE PROVIDER COORDINATION | PROJECT MANAGEMENT | CORPORATE COMMUNICATIONS | REAL ESTATE OPERATIONS
|STRATEGIC PLANNING | CLIENT SERVICE & ACCOUNT MANAGEMENT | REGULATORY COMPLIANCE | SUSTAINABILITY & ENERGY EFFICIENCY
PORTFOLIO OPTIMIZATION | TRAINING & DEVELOPMENT | TEAM LEADERSHIP | NEGOTIATION | MARKETING & SALES | CONFLICT RESOLUTION
PR OFESSIONAL HI STORY
Jones Lang LaSalle Austin TX || September 2009 – Present
REGIONAL FACILITIES MANAGER, CAPITAL ONE - Recruited to manage all aspects of facility services for a portfolio of 84
owned and leased commercial and retail properties in North and Central Texas, to include Dallas, Austin and San Antonio
areas. Oversee preventative and corrective maintenance, on-site inspections, project coordination, financial performance
including annual forecasting, accurate analysis of monthly variance and preparation of multi-year capital plans. Evaluate,
select and manage all service providers and vendors including cleaning, engineering, repair and construction contractors.
Serve as a primary point of contact for all branch managers and bank executives. Identify and reduce potential safety and
liability issues. Ensure compliance with all federal, state and local regulations. Plan and execute initiatives to benefit the bank
and its customers.
RECOGNIZED FOR OVERALL OUTSTANDING PERFORMANCE AT BOTH THE 2013 & 2014 ANNUAL FACILITY MANAGER TEAM MEETING
MEMBER OF THE JLL’S IFM TEAM OF THE YEAR 2013
RECOGNIZED AS A LEADER IN CLIENT SURVEYS FOR EXCEPTIONAL CUSTOMER SERVICE ON THE BBVA COMPASS ACCOUNT
Performed a key role in the closing and conversion of failed banks acquired from the FDIC, thereby expanding market
share and coverage in the Austin area from 27 to 42, within three months.
Selected to provide comprehensive project management of a “Blue Box” prototype renovation in 2011, which resulted in
successfully standardizing a rapid remodeling methodology.
Successfully completed and invoiced a record 114, separate capital projects in 2014 with 52 completed and invoiced in the
last quarter of the year, ranging from painting and lighting retrofits to landscaping, parking lot, HVAC automation,
flooring and roofing projects.
Selected to serve on the National Accounts committee, which included preparing and reviewing RFPs, evaluating
vendors and providing final recommendations to executive stakeholders.
Expanded role to include training new Facilities Managers on inspection, operations and administrative aspects.
Appointed by the Area Manager to serve on the JLL iStream Committee, a committee formed for promoting innovation
and developing Best Practices for the Compass account and JLL as a whole.
Participate in the JLL Women’s Network Community to create opportunities and elevate women in the workforce.