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Office of Health Care Access
Strategic Plan
April 2009
Table of Contents
Page
Section 1 1
Agency Description
Strategic Planning Process
Section 2 4
Organizational Direction (Mission, Vision, Values)
Section 3 5
Environmental Assessment
Internal Assessment -statutory mandates, SWOT, employee survey
External Assessment -regulatory environment, stakeholder interviews
Section 4 11
Strategic Themes/Operational Objectives
Appendices 12


People don’t believe what you tell them. They rarely believe what you show them. They often believe what their friends tell them. They always believe what they tell themselves. | Seth Godin