HTML Preview English Guide How To Buy On Taobao.com page number 4.
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The chat icon is blue if the merchant is online and available to chat with. If your Chinese is good
enough, you can speak directly to the merchant at pretty much any point during the transaction,
from asking details about an item before purchasing or even after the items are delivered. Reliable
merchants on Taobao are fairly active and easily reachable, and it’s possible to even bargain or get
items that aren’t visibly listed.
Depending on the item, you’ll see several boxes where you can specify your preferred details of the
item like size, color, bundle options, etc. Make sure to choose something rather than nothing, or else
you can expect a phone call from the merchant asking you what you want in Chinese.
You’ll see a few other icons next to the item photo. Check the glossary below to see what they all
mean: