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Sample Quality Management Plan
This reference documents project-specific quality assurance and quality
control procedures appropriate to the size, complexity, and nature of the
project. Quality improvements are also documented and may be included as
an integral part of the Project Management Plan (PMP). Plans are developed
concurrently in the iterative Program/Project Planning Phase.
In addition to quality management objectives developed as part of PMPs for
projects, the system for Quality Management is defined in an organizational
level Quality Management Plan (QMP). Project-specific Quality Management
objectives accompanying each PMP shall be consistent with the organization
QMP unless documented.
Quality is planned for and managed through the “Plan-Do-Check-Act” cycle
for project execution, program management, and business processes.
The Project Manager (PM) is responsible for
Documenting customer expectations and consensus quality
management objectives at a project-level that supports the
implementation of the PMP.
Utilizing the expertise of their project delivery teams to determine the
procedures necessary (such as independent technical review) to
achieve the target level of quality.
Ensuring the customer endorses all quality objectives included in the
Quality Management Plan.
Understanding the customer’s role in project success; the PM’s
relationship with the customer is pivotal to providing quality service
Working with the customer early in the Project Scope and Customer
Requirements Definition Process to determine customer needs, and
refining those requirements in light of safety, fiscal, schedule, and
other constraints; considers the cost/benefit of all quality
The Project Delivery Team (PDT) is responsible for
Delivering a quality project
Performing an active role to ensure the customer's quality objectives
are clearly articulated and that the customer understands the essential

Leadership is the art of getting someone else to do something you want done because he wants to do it. | Dwight Eisenhower