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Microsoft Certified Desktop Support Technician
CISCO Certified Network Associate
Microsoft Certified Systems Administrator
Microsoft Certified Professional
Goal-oriented and collaborative IT professional with experience applying hardware and software design,
installation, administration, and configuration to support growing businesses. Proven analytic and problem-solving
skills with the keen ability to assess needs, define requirements, develop value-added solutions, and execute
technical solutions that streamline and improve operating efficiencies. Adept in communicating with technical and
non-technical audiences. Develop system documentation and create policies to meet the needs of dynamic and
continuously changing environments.
QUALITY AUTO SALES Network Administrator, San Antonio, Texas 2007-Present
Effectively manage system functionality to ensure ongoing operations, collections of funds, and inventory for a
used car dealership with 5 locations doing approximately $2 million in business annually. Support 60 internal
and external end users on a daily basis using Microsoft Server 2003 and Wyse terminals.
Defined and implemented improved corporate policies regarding the location, safety and security of
servers and equipment.
Designed and implemented Cisco VoIP offices, and managed the Cisco Avvid VoIP network, including
unity voice mail and unified messaging.
Recommended modifications to improve speed of operations and system security measures.
Configured and managed AD, Exchange, DHCP, WSUS, WDS, Antivirus and backup servers in the
corporate network.
FARMERS’– Insurance Agent, Detroit, Michigan 2001-2007
Counseled clients regarding risk management strategies. Sold life insurance and other policies, and worked with
clients to plan for a financially sound future.
Cultivated and managed a $2 million book of business. Regarded for client commitment and the ability
foster proactive partnerships to meet short- and long-term financial goals.
Contributed to achieving 95% service satisfactory levels within the office.
WESTON GROUP Systems Engineer, Springfield, Illinois 2000-2001
Provided professional leadership and direction to a team of 14, including 6 project team members. Drafted
documents outlining procedures for bidding and completing jobs. Established a server pool to coordinate and
monitor proper use and accountability of systems. Fostered an environment predicated on open communication.
Established security policies for systems, and designed and managed secure networks for clients.
Configured servers to meet specific requirements, including hard drives, memory, planners, video cards,
token ring raid arrays, and load software.
Leveraged expertise in UNIX and NT servers to install 9 operating systems.
US AIR FORCE Purchasing and Maintenance Manager, Shaw, South Carolina 1986-1998
Managed a multi-million dollar budget as part of leading a vehicle reliability and tracking program. Maintained a
fleet of vehicles at 98% reliability.
Managed and ensured ongoing performance of the computer network. Conducted training on equipment
and software utilization.
DALLAS BAPTIST UNIVERSITY, Dallas, TX — Bachelor of Science
LAN hardware / software MS Windows 2003/2000/NT4 Server Exchange Server
IIS Server administration Active Directory RADIUS Server accounting and administration
MS Windows XP/2000/NT/9X desktop/workstation operating systems Backup Exec
MS Office 2003/XP/2000/97 Access 2003/XP/2000/97 Outlook 2003/XP/2000/98
TCP/IP Ethernet Networking DHCP and static IP addressing Wireless Networking
Symantec Antivirus Corporate Edition

A calm sea does not make a skilled sailor. | Unknown