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CISCO Certified Network Associate
Microsoft Certified Systems Administrator Microsoft Certified Desktop Support
Technician
Microsoft Certified Professional
2007- Present
Quality Au
to San Ant
onio, TX
Network Administrator
Troubleshooting network problems and conflicts. Suggest improvements in speed
of the
operation
s and processes to make the system foolproof.
Configuring and Managing AD, Exchange, DHCP, WSUS, WDS, Anti virus, backup servers in the
corporate network.
Installing and maintaining various standard software as per user requirements.
Design and Implement Cisco VoIP Offices. Manage the Cisco Avvid VoIP network, including
Unity Voice Mail, Unified Messagi
ng.
2001-
2007 Farmers’ Insurance
Detroit, MI
Sales & Service
Work as an Asset Protection Specialist counseling individuals on how to reduce exposure to risk.
Life Specialist and Financial Planne
r.
Produce and manage a 2 million dollar book of busin
ess.
Instrumental in gaining 95% service satisfacto
ry.
Exceeded Annual Goals and Awarded a Cash Bonu
s.
2000-2001
Weston Group Springfield, IL
Systems Engineering
Supervised a project team consisting of six personnel.
Wrote Procedural documents for bidding and completing jobs
.
Used estimating tools to bi
d jobs.
Establish security policies for computer systems and the work en
vironment.
Maintain and design secure networks for client
s.
Established Server Pool utilized to coordinate, track and insure proper use and accountability.
Configure servers to meet specified requirements i.e. hard drives, memory, planners, video cards,
token ring raid array and load software.
Worked with UNIX and NT Servers installing nine different operating systems
.
Setup raid arrays utilizing numerous IBM Servers and operating system
s.
Direct supervisor of fourteen personnel
.
Work with First Line Managers to resolve personnel issues to include new hires and terminati
on.
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