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CISCO Certified Network Associate
Microsoft Certified Systems Administrator Microsoft Certified Desktop Support
Technician
Microsoft Certified Professional
2007- Present
Quality Au
to San Ant
onio, TX
Network Administrator
• Troubleshooting network problems and conflicts. Suggest improvements in speed
of the
operation
s and processes to make the system foolproof.
• Configuring and Managing AD, Exchange, DHCP, WSUS, WDS, Anti virus, backup servers in the
corporate network.
• Installing and maintaining various standard software as per user requirements.
• Design and Implement Cisco VoIP Offices. Manage the Cisco Avvid VoIP network, including
Unity Voice Mail, Unified Messagi
ng.
2001-
2007 Farmers’ Insurance
Detroit, MI
Sales & Service
• Work as an Asset Protection Specialist counseling individuals on how to reduce exposure to risk.
•
Life Specialist and Financial Planne
r.
•
Produce and manage a 2 million dollar book of busin
ess.
•
Instrumental in gaining 95% service satisfacto
ry.
•
Exceeded Annual Goals and Awarded a Cash Bonu
s.
2000-2001
Weston Group Springfield, IL
Systems Engineering
• Supervised a project team consisting of six personnel.
•
Wrote Procedural documents for bidding and completing jobs
.
•
Used estimating tools to bi
d jobs.
•
Establish security policies for computer systems and the work en
vironment.
•
Maintain and design secure networks for client
s.
• Established Server Pool utilized to coordinate, track and insure proper use and accountability.
• Configure servers to meet specified requirements i.e. hard drives, memory, planners, video cards,
token ring raid array and load software.
•
Worked with UNIX and NT Servers installing nine different operating systems
.
•
Setup raid arrays utilizing numerous IBM Servers and operating system
s.
•
Direct supervisor of fourteen personnel
.
•
Work with First Line Managers to resolve personnel issues to include new hires and terminati
on.